Switch Broadband
provider
Switching to TalkTalk only takes a few clicks. Here’s what you need to do.
How to switch broadband provider
Check your postcode onlineEnter your postcode into our Broadband Availability Checker to find out what fibre broadband deals are available to you. We’ll also ask you to select your address and how long you’ve lived there.
Compare broadband dealsOnce you’ve added your details, we’ll show you what fibre broadband packages are available in your area. Compare our broadband deals and select the one that suits you.
Complete your online journeyAfter selecting your deal, pick any add-ons and complete the basket journey to sign up for Fibre Broadband.
How long does it take to switch broadband?
Switching to TalkTalk takes about two weeks. This depends on whether you already have a fibre broadband line installed.
Existing line: If you don’t need a new line, you’ll be ready to go within two weeks of placing the order. We’ll send you a new router in the post before your services are up and running
New line: An engineer visit is required if you need a new line installed. The switch will depend on when the visit will occur. You can login to ‘My Account’ or check your welcome pack to seethe engineer’s availability
Switching broadband is usually a smooth process that should cause little interruption. Full Fibre broadband is a little different, as an engineer will trace a new fibre optic line all the way to your home, so you don't need to rely on ancient copper cables. Learn more about how Full Fibre is installed in our installation guide.
How long does it take to switch broadband?
Switching to TalkTalk takes about two weeks. This depends on whether you already have a fibre broadband line installed.
Existing line: If you don’t need a new line, you’ll be ready to go within two weeks of placing the order. We’ll send you a new router in the post before your services are up and running
New line: An engineer visit is required if you need a new line installed. The switch will depend on when the visit will occur. You can login to ‘My Account’ or check your welcome pack to seethe engineer’s availability
Switching broadband is usually a smooth process that should cause little interruption. Full Fibre broadband is a little different, as an engineer will trace a new fibre optic line all the way to your home, so you don't need to rely on ancient copper cables. Learn more about how Full Fibre is installed in our installation guide.
Do I need to tell my broadband provider I am switching?
If you’re switching from BT, Sky, PlusNet or EE, you won’t need to contact your current provider. Once you’ve placed your order with TalkTalk, one of our agents will get in touch with your provider to cancel your plan.
You’ll need to contact your provider if switching from Virgin Media cable. We suggest contacting them once you’ve arranged your activation date with an engineer. This is so they can cancel your plan as close as possible to the start of your new contract with TalkTalk.
Do I need to tell my broadband provider I am switching?
If you’re switching from BT, Sky, PlusNet or EE, you won’t need to contact your current provider. Once you’ve placed your order with TalkTalk, one of our agents will get in touch with your provider to cancel your plan.
You’ll need to contact your provider if switching from Virgin Media cable. We suggest contacting them once you’ve arranged your activation date with an engineer. This is so they can cancel your plan as close as possible to the start of your new contract with TalkTalk.
Can I use my old router with the new provider?
Should I switch to TalkTalk?
Join our Full Fibre family and enjoy speeds of up to 900 Mb/s, 24x times faster than standard broadband. Some of our Fibre-to-the-premises (FTTP) broadband deals come with the award-winning Amazon eero, subject to availability. Enjoy breakneck speeds even in those hard-to-reach corners.
Should I switch to TalkTalk?
Join our Full Fibre family and enjoy speeds of up to 900 Mb/s, 24x times faster than standard broadband. Some of our Fibre-to-the-premises (FTTP) broadband deals come with the award-winning Amazon eero, subject to availability. Enjoy breakneck speeds even in those hard-to-reach corners.
Can I add TV to my fibre broadband deal?
With TalkTalk, it’s easy to add TV to your fibre broadband package. Pop TV in your basket at checkout and get unlimited award-winning entertainment.
You can add Netflix and NOW entertainment to any fibre plan. Pick the fibre and TalkTalk TV deal you want, add Netflix at the checkout by clicking on ‘upgrade your package’ and choose any NOW membership a the ‘add-on’ stage at checkout. All in 4K Ultra HD.
Can I add TV to my fibre broadband deal?
With TalkTalk, it’s easy to add TV to your fibre broadband package. Pop TV in your basket at checkout and get unlimited award-winning entertainment.
You can add Netflix and NOW entertainment to any fibre plan. Pick the fibre and TalkTalk TV deal you want, add Netflix at the checkout by clicking on ‘upgrade your package’ and choose any NOW membership a the ‘add-on’ stage at checkout. All in 4K Ultra HD.
Connect with Confidence
At TalkTalk, we’re known for taking care of our customers. But don’t just take our word for it…
We’re delighted to come Highly Commended in Expert Review's Most Reliable Broadband Provider Award 2023.
Our commitment to great value has also won us the title of ‘Best Budget Broadband Provider’ in a survey of 1,000 Telegraph readers rating providers on value, reliability and customer service. Rest assured you’re in safe hands with us.
Connect with Confidence
At TalkTalk, we’re known for taking care of our customers. But don’t just take our word for it…
We’re delighted to come Highly Commended in Expert Review's Most Reliable Broadband Provider Award 2023.
Our commitment to great value has also won us the title of ‘Best Budget Broadband Provider’ in a survey of 1,000 Telegraph readers rating providers on value, reliability and customer service. Rest assured you’re in safe hands with us.
Homeworker broadband
When you're working from home you always get the broadband all to yourself to work uninterrupted.
Compare deals
Compare our best deals on broadband and fibre. And you can pick up any extra bits at checkout.
Full Fibre Broadband
Push your broadband even faster with Full Fibre. Browse, stream and download on multiple devices with speeds up to 944Mb/s.
