New Future Fibre. Same great value.

The best way to find out if Future Fibre is available in your area is to register your interest online. Simply enter your postcode here to get started. If FTTP Broadband is ready for you, we’ll show you our best offers so you can choose the deal that’s right for you.

If Full Fibre Broadband isn’t available in your area yet, don’t worry! Future Broadband is being rolled out in stages nationwide.

Future Fibre Broadband activation costs can vary. Some offers include free installation. Others might involve a paid engineer visit or an equipment fee during installation. You can check with us regularly to make sure you get the best offer.

Enter your postcode and explore our deals online to find out what FTTP Broadband activation might cost for you.

Typical Full Fibre Broadband activation takes about two weeks. The timeframe can also depend on whether you already have a fibre broadband line installed already.

Depending on your existing setup, an engineer might need access to your property to activate your new line. That means your availability can also affect the schedule for activation, as someone will need to be home during the engineer visit.

If you choose a new FTTP Broadband package from TalkTalk, we’ll send you our award-winning Wi-Fi Hub in the post. Whatever you choose, we’ll always make sure you have the right router for your fibre package.

Many of our FTTP customers can enjoy an award-winning Amazon eero router with their package. This is subject to availability. With an Amazon eero you can enjoy the benefits of 100% full-fibre connection, enhanced speed, reliability, and security even in hard-to-reach corners. Click here to check if the Amazon eero is available to you.

If you’re an existing TalkTalk customer and wonder if you can switch to Full Fibre Broadband, log into MyAccount and check if the upgrade is ready. If it is, we’ll get you up and running in the blink of an eye.

If you’re thinking of joining us and want to know if FTTP is available in your area, enter your postcode to check our coverage. If your home is in our coverage area, you can call 0800 093 7336 or register your interest online to start the switching process.

Most broadband services are only part-fibre, with the rest powered by copper cables. Future Fibre Broadband delivers a 100% Fibre connection straight to your home.

Copper cables carry electrical signals, which can weaken over time. Our Future Fibre Broadband is powered by fibre-optic light beams, so it isn’t slowed down by distance, weather or age!

With FTTP Broadband installed, you can enjoy faster speeds and a more reliable connection.

FTTC Broadband means “Fibre to The Cabinet” Broadband. It involves connecting a fibre-optic line to a cabinet (those green boxes you see on street corners), then using a copper wire to complete the connection to your home.

FTTP Broadband connects the fibre-optic line straight to your home, not through a cabinet, which means it’s faster and more reliable than FTTC Broadband.

Gamer? Streamer? Working from home? Faster and more reliable Full Fibre Broadband can help make life easier. Switching to FTTP Broadband means enjoying the highest quality connection around the clock. It’s ideal for super-busy homes, up to 25x faster than standard broadband and 5x more reliable.

Latest offer for the entire minimum term of your contract (£23.50 per month for 24 month contract, £29.95 per month for 18 month contract, £29.95 per month for 12 month contract). The monthly price of Fibre 35 broadband will rise in April each year by the rate of inflation plus 3.7%, from 2023.

This plan has fibre broadband with average speeds of 38Mb/s. Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale.

Latest offer for the entire minimum term of your contract (£24.45 per month for 24 month contract, £29.95 per month for 18 month contract, £29.95 per month for 12 month contract). The monthly price of Fibre 65 data only will rise in April each year by the rate of inflation plus 3.7%, from 2023.

Pricing may include a discount based on your location, enter your postcode to see deals in your area

This plan has fibre broadband with average speeds of 38Mb/s. Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale.

Latest offer for the entire minimum term of your contract (£24.45 per month for 24 month contract, £29.95 per month for 18 month contract, £29.95 per month for 12 month contract). The monthly price of Fibre 65 Future Fibre broadband will rise in April each year by the rate of inflation plus 3.7%, from 2022.

You need to sign a new contract and will be subject to certain terms. All plans are subject to certain conditions (including location) and you need to pay by Direct Debit. 

Fibre 65 data only broadband will require installation by an engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged. 

Fibre 65 data only broadband average speed: TalkTalk's Fibre 65 Data Only average download speeds are based on providing an Openreach 80Mb/s download product to the connection point in the home with an adjustment made based on the typical performance seen across our broadband products. You can check the estimated speed to your property prior to purchasing. 

Subject to availability. Latest offer for the entire minimum term of your contract (£29.95 a month for 24 month minimum term contract. £39.95 for 24 month contract). The monthly price of Fibre 150 will rise in April each year by the rate of inflation plus 3.7%, from 2023.

This plan has fibre broadband with average speeds of 145Mb/s. Average speeds are based on the download speeds of at least 50% of our customers based at peak times (8-10pm). Speeds will vary depending on a number of factors. Your predicted speeds, including minimum guaranteed speed, will be given at point of sale.

Fibre 150 Ultrafast is 13x faster than standard broadband, more than 3x faster than Fibre 35, and 2x faster than Fibre 65.

Fibre 150 Ultrafast will require installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged.

You need to sign a new contract and will be subject to certain terms. All plans are subject to certain conditions (including location) and you need to pay by Direct Debit.

TalkTalk Wi-Fi Hub included and is limited to one per household.

Subject to availability. Latest offer for the entire minimum term of your contract (£39 a month for 24 month minimum term contract. £44.95 for 18 month contract.). The monthly price of Fibre 250 Ultrafast will rise in April each year by the rate of inflation plus 3.7%, from 2023.

This plan has fibre broadband with average speeds of 290Mb/s. Average speeds are based on the download speeds of at least 50% of our customers based at peak times (8-10pm). Speeds will vary depending on a number of factors. Your predicted speeds, including minimum guaranteed speed, will be given at point of sale.

Fibre 250 Ultrafast will require installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged.

You need to sign a new contract and will be subject to certain terms. All plans are subject to certain conditions (including location) and you need to pay by Direct Debit.

TalkTalk Wi-Fi Hub included and is limited to one per household.

Offer is available to new customers and existing customers upgrading to Fibre 250. Customers need to be active for at least 30 days on a Plan before taking up a new offer. If you’re still within the minimum term of your old contract and you cancel your Plan during your cooling off period, you’ll be put back onto the equivalent of your previous package and contract term.

For full terms & conditions please visit talktalk.co.uk/legal. Registered in England: Company number 4633015.

Subject to local availability. Latest offer for the entire minimum term of your contract (£32 a month for 24 month minimum term contract.). The monthly price of Future Fibre 150 will rise in April each year by the rate of inflation plus 3.7%, from 2023.

Future Fibre 150 average download speeds are based on providing an Openreach 160Mb/s download product to the connection point in the home with an adjustment made based on the typical performance seen across our broadband products. You can check the estimated speed to your property prior to purchasing.

Future Fibre 150 will require installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged.

You need to sign a new contract and will be subject to certain terms. All plans are subject to certain conditions (including location) and you need to pay by Direct Debit.

Single Amazon eero 6 router included with your package, though supplementary eeros can be purchased by contacting TalkTalk (subject to local availability). The eero device is restricted use and can only be used on the TalkTalk broadband network and with TalkTalk eero enabled packages (currently Future Fibre 150, 500 and 900 only), otherwise they may be deactivated.

A compatible mobile phone is required to use the eero app and install your eero device and will be confirmed at point of sale. You will need to agree to Amazon eero Terms and Conditions and read their Privacy Policy.

Up to 13x faster than standard fibre broadband: when compared to average download speeds on our standard Fibre 35 with average download speeds of 35Mb/s.

UK's fastest most reliable broadband technology: For more detailed information about the UK's fastest most reliable broadband, click here for our Ofcom report.

Subject to local availability. Latest offer for the entire minimum term of your contract (£39 a month for 24 month minimum term contract.). The monthly price of Future Fibre 500 will rise in April each year by the rate of inflation plus 3.7%, from 2023.

Future Fibre 500 average download speeds are based on providing an Openreach 550Mb/s download product to the connection point in the home with an adjustment made based on the typical performance seen across our broadband products. You can check the estimated speed to your property prior to purchasing.

Future Fibre 500 will require installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged.

You need to sign a new contract and will be subject to certain terms. All plans are subject to certain conditions (including location) and you need to pay by Direct Debit.

Single Amazon eero Pro 6 router included with your package, though supplementary eeros can be purchased by contacting TalkTalk (subject to local availability). The eero device is restricted use and can only be used on the TalkTalk broadband network and with TalkTalk eero enabled packages (currently Future Fibre 150, 500 and 900 only), otherwise they may be deactivated.

A compatible mobile phone is required to use the eero app and install your eero device and will be confirmed at point of sale. You will need to agree to Amazon eero Terms and Conditions and read their Privacy Policy.

Up to 13x faster than standard fibre broadband: when compared to average download speeds on our standard Fibre 35 with average download speeds of 35Mb/s.

UK's fastest most reliable broadband technology: For more detailed information about the UK's fastest most reliable broadband, click here for our Ofcom report

Subject to local availability. Latest offer for the entire minimum term of your contract (£49 a month for 24 month minimum term contract.). The monthly price of Future Fibre 900 will rise in April each year by the rate of inflation plus 3.7%, from 2023.

Future Fibre 900 average download speeds are based on providing an Openreach 1000Mb/s download product to the connection point in the home with an adjustment made based on the typical performance seen across our broadband products. You can check the estimated speed to your property prior to purchasing.

Future Fibre 900 will require installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged.

You need to sign a new contract and will be subject to certain terms. All plans are subject to certain conditions (including location) and you need to pay by Direct Debit.

Two Amazon eero Pro 6 routers included with your package, though supplementary eeros can be purchased by contacting TalkTalk (subject to local availability). The eero device is restricted use and can only be used on the TalkTalk broadband network and with TalkTalk eero enabled packages (currently Future Fibre 150, 500 and 900 only), otherwise they may be deactivated.

A compatible mobile phone is required to use the eero app and install your eero device and will be confirmed at point of sale. You will need to agree to Amazon eero Terms and Conditions and read their Privacy Policy.

Up to 23x faster than standard fibre broadband: when compared to average download speeds on our standard Fibre 35 with average download speeds of 35Mb/s.

UK's fastest most reliable broadband technology: For more detailed information about the UK's fastest most reliable broadband, click here for our Ofcom report.

Future Fibre 900 includes Total Home Wi-fi as standard (subject to location for a small number of locations a single eero Pro 6 will be supplied. Confirmation given at point of sale). Terms for Total Home Wi-fi apply.

Click here to find out how multiple eeros work.

Total Home Wi-Fi

The Total Home Wi-Fi add-on is an upgrade available for our Future Fibre broadband services that are supplied with an Amazon eero on the Openreach footprint. If you don’t achieve Total Home Coverage (as detailed below) with your Future Fibre service, we’ll provide you with additional configuration and technical support and, where necessary, additional Amazon eeros to achieve it.

Our Total Home Coverage Promise: Total Home Coverage means you have a download speed of at least 10Mbps in all eligible rooms. We’ll help you achieve Total Home Coverage, where your home falls within the following parameters: (i) up to 6 bedrooms; (ii) no basements, cellars or below street level rooms; (iii) no outbuildings or garden rooms; and (iv) any other reasonable parameters notified by us from time to time. Where you aren’t achieving Total Home Coverage, you agree we may send an engineer to investigate.

The Total Home Wi-Fi add-on is only available on our Future Fibre services that are supplied with an Amazon eero, including Fibre 150, 500 and 900 on the Openreach footprint. Our Future Fibre and Total Home Wi-Fi services are not available in all locations.

The Total Home Wi-Fi add-on is subject to an initial phone or online home assessment. If your home doesn’t pass our assessment, you won’t be eligible for our Total Home Coverage Promise as we may be unable to help you achieve Total Home Coverage. However, we may still be able to help you improve your home broadband coverage. If you still wish to purchase the Total Home Wi-Fi add-on

despite such ineligibility, you may, but you won’t be able to use the cancellation option noted in the optimisation period section below. 

A new 18 or 24 month minimum period will apply to your Future Fibre service and Total Home Wi-Fi add-on from your upgrade date, as agreed with you and detailed in your order confirmation email.

We won’t charge you for the remaining duration of your current Future Fibre service or apply an upgrade fee, but you’ll have to pay the ongoing monthly charges for your Future Fibre service and Total Home Wi-Fi add-on for the new minimum period, as agreed with you and detailed in your order confirmation email.

What you must do: Provide any reasonable information requested by us, and follow reasonable instructions given by us, regarding the Total Home Wi-Fi add-on.

Optimisation period: If you don’t achieve Total Home Coverage in the first 45 days of your upgrade, you may cancel your Total Home Wi-Fi add-on (but not any other service) without paying a contract breakage fee, provided: (i) you tell us before 5.30pm on day 45; (ii) if requested by us, you let us conduct an in-person home assessment to validate the failure to achieve Total Home Coverage; and (iii) any Amazon eeros provided as part of the Total Home Wi-Fi add-on are returned to us in accordance with our instructions, and in the condition they were provided. If you cancel your Total Home Wi-Fi add-on within your minimum period after day 45, or you do not return the applicable Amazon eeros in accordance with the above, you’ll be charged a contract breakage fee equal to £6 for each full month remaining in your minimum period. If you cancel any other services, other contract breakage fees may apply.

Click here to find out how multiple eeros work

Latest offer for the entire minimum term of your contract (£19.95 per month for 24 month contract, £32 per month for 18 month contract, £32 per month for 12 month contract). The price will rise in April each year by the rate of inflation plus 3.7%, from 2022. £9.95 Postage and Packaging required for equipment delivery. This plan has broadband with average speeds of 11Mb/s. Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale.

Save £338

Average saving on Fibre 65 (avg. speeds 67Mb/s) vs publicly available out of contract non-promotional per month pricing of twelve major competitors, as of 9.5.22.

Save £264

Average saving on Fibre 35 (avg. speeds 38Mb/s) vs publicly available out of contract non-promotional per month pricing of twelve major competitors, as of 9.5.22.

Offer ends 13.7.22. Subject to availability. For more information view here.

Save £417 over 24 months vs BT on 900Mb/s full fibre with Total Home Wi-Fi. Subject to local Availability. For more information view here.

CPI + 3.7% annual increase from April 2023. Up to 900Mb/s on Fibre 900 only. Ends 6 April.CPI + 3.7% annual increase from April 2023. Up to 900Mb/s on Fibre 900 only. Ends 25th May. 

New customers only. Only available on Fibre 150, 500, 900 full fibre plans: £75 for Fibre 150 data only; £100 for Fibre 500 or 900 data only. Subject to local availability.  

Reward card issued by Giftcloud via email, by purchasing you are consenting to your registered email address being shared. Redemption email issued after 35 days of purchase. Reward Card must be redeemed within 150 days. Retailers of choice include: Amazon, Mastercard, Tesco, M&S or Charity Global. See Giftcloud terms and conditions for individual retailer redemption expiry dates. Terms and conditions apply. 

For more information on Amazon.co.uk Gift Cards see www.amazon.co.uk/gc-legal for Amazon reward cards.

Fibre Plus Amazon Tech Pack: Offers available on Fibre 35, 65,150, 250. Subject to availability. 24-month contract term. One off £9.95 equipment delivery fee. Once your minimum contracted term has finished, your monthly cost will increase each April, every year, in line with Consumer Price Index rate of inflation. Fixed Price Plus and Supersafe Security Boost included free for the length of the contract.

Existing customers Fibre Plus Amazon Tech Pack: Offer is available to customers upgrading to Fibre 35, 65,150 or 250. Customers need to be active for at least 30 days on a TalkTalk plan before taking up a new offer. If you are still within the minimum term of your old contract and you cancel your plan during your cooling off period, you’ll be put back onto the equivalent of your previous package and contract term.

Amazon Tech Pack: ‘Amazon Echo Dot 4th Gen and Amazon Smart Plug’ devices offered free of charge in the way of a voucher code and redeemable via www.amazon.co.uk. Unique code will be sent to customers via email 37 days after the new contract goes live, and customers will have 3 months to redeem the code or the code will become void. When paying for an order with a promotional code on amazon.co.uk, you will have to add the relevant item to your Shopping Basket and complete your order via checkout. You cannot use Amazon 1-Click ordering method to apply a promotional claim code. If you place an order using a promotional code on amazon.co.uk and then return or cancel that order, the promotional code cannot be refunded or re-used. Each customer can claim up to a maximum of one offer. The offer may not be used on pre-existing orders or in conjunction with any other offer. It is subject to availability and may be withdrawn or amended without notice. The offer has no cash alternative. Postage and packing will be applied to each item in accordance with Amazon’s standard delivery rates and policies. Amazon.co.uk Conditions of Use & Sale apply to your purchase on Amazon.co.uk. All terms found here apply to your purchase and use of Echo Dot 4th Gen. Amazon, Kindle, Echo, Alexa, Dash, Fire and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Amazon is not a sponsor of this promotion.

• Succession:

  ©2018 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc.

• Fast & Furious 9 –

  © 2020 Universal City Studios Productions LLLP. ALL RIGHTS RESERVED

Fibre 35 plus Netflix

Latest offer for the entire minimum term of your contract. £32.95 per month for 24 month contract. £9.95 postage and packaging charge applies where router is required. The monthly price for Fibre 35 will increase from April 2023 every year, by the Consumer Price Index rate of inflation plus 3.7%. Offer includes Netflix Standard plan. Our Fibre 35 product offers average download speeds of 38Mb/s. Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale.

Fibre 65 plus Netflix

Latest offer for the entire minimum term of your contract. £33.95 per month for 24 month contract. £9.95 postage and packaging charge applies where router is required. The monthly price for Fibre 65 will increase from April 2023 every year, by the Consumer Price Index rate of inflation plus 3.7%. Offer includes Netflix Standard plan Our Fibre 65 product offers average download speeds of 67Mb/s. Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale.

Netflix

The Netflix service is provided to you by Netflix Services UK Limited. The other services included in the Fibre with Netflix offer are provided by TalkTalk Telecom Limited (“TalkTalk”).

To use the Netflix service you must have Internet access and a Netflix ready device. Standard definition viewing requires broadband download speeds of 3Mb/s, High definition viewing requires broadband download speeds of 5 Mb/s. You must be at least 18 years of age to become a member of the Netflix service. For full Netflix terms visit: https://help.netflix.com/legal/termsofuse

In order to enjoy the Netflix service as part of your Fibre with Netflix offer, you will need to activate the Netflix service by completing the Netflix activation process. You will receive instructions on how to activate the Netflix service via email or text message.

If you already have an existing Netflix account, you can link it to your Fibre with Netflix offer when you activate Netflix as part of your Fibre with Netflix offer. Netflix will continue to charge you separately for your existing Netflix account until you link that account to your Fibre with Netflix offer. For any queries regarding your billing with Netflix for your existing Netflix account please contact Netflix directly.

If you link an existing Netflix account to your Fibre with Netflix offer, terminating the Fibre with Netflix offer or switching between content options as part of your Fibre with Netflix offer will not automatically cancel your Netflix membership, and Netflix will automatically resume charging your existing payment method that they have on file once your Fibre with Netflix offer ends. If you wish to review the details of your Netflix membership please visit the ‘Account’ pages on the Netflix website.

If and to the extent that the Netflix Terms of Use related to billing, payments and cancellations conflict with the terms of your customer contract with TalkTalk, the latter shall prevail with the exception of the terms regarding updates to payment methods (currently Section 3.3 of the Netflix Terms of Use).

TalkTalk will share the email address and/or phone number registered to your TalkTalk account with Netflix to facilitate your activation of the Netflix service included in your Fibre with Netflix offer. For further information about how TalkTalk handles your personal data, please visit the Privacy Notice available on https://new.talktalk.co.uk/legal/privacy-policy. You can view Netflix’s Privacy Statement on netflix.com/privacy.

TalkTalk TV is available to all TalkTalk Fibre and Future Fibre customers. Monthly access fee for TalkTalk TV subscription is £4. TalkTalk TV can be added at any time and broadband contract will be unaffected. Minimum TalkTalk TV commitment is 30 days and can be cancelled with 48 hours notice any time thereafter (broadband contract length still applies and cannot be cancelled mid contract). If TalkTalk TV subscription is cancelled part way through a billing cycle, a credit for the remaining part of the month will be applied in the next cycle.

TalkTalk TV 4K Box

TalkTalk TV 4K Box is available when taking TalkTalk TV as an add on. Powered by Netgem TV, the TalkTalk TV 4K Box is a Freeview Play certified device. £9.95 P&P charge for new customers (includes router postage). Free postage for existing customers. For the fullest experience, you should connect your TalkTalk TV 4K Box to the internet and your TV aerial.

Features pause and rewind (for up to 90 minutes), and access to over 80 Freeview channels with 15 in HD and 7 day catch up. 7 day catch up available on certain channels, however may not be possible for all programmes on these channels.. Recording is available but requires a 32Mb minimum USB stick to be plugged into the USB port at the back of the TalkTalk TV 4K Box. A USB stick will not be provided by TalkTalk. TalkTalk TV 4K Box provides access to on demand content and certain subscription services (additional subscriptions may be required). Available platforms include; BBC iPlayer, ITV Hub, All 4, My5, Netflix, Amazon Prime Video, NOW, BT Sport Player, YouTube, YouTube Kids, Britbox, BBC Sounds, UKTV Play, STV, S4C, Milkshake, Pop Player, Rakuten TV, and hayu. These are accurate as of 23/06/2022 but subject to change. Minimum connection speed of 5Mb/s required to stream HD content. TalkTalk TV 4K provides access to 4K content on BBC iPlayer, Netflix, Prime Video, BT Sport and YouTube. You will need a 4K supported TV to be able to watch in 4K. Minimum connection speed of 20Mb/s required to view 4K content. Please visit the Freeview coverage checker for expected channel availability.

If you stop paying the TalkTalk TV access fee, TalkTalk may limit TalkTalk TV 4K Box features and content availability and may only return the box to its full capacity once TV access fee is fully paid.

The Total Home Wi-Fi add-on is an upgrade available for our Future Fibre broadband services that are supplied with an Amazon eero on the Openreach footprint. If you don’t achieve Total Home Coverage (as detailed below) with your Future Fibre service, we’ll provide you with additional configuration and technical support and, where necessary, additional Amazon eeros to achieve it.

Our Total Home Coverage Promise: Total Home Coverage means you have a download speed of at least 10Mbps in all eligible rooms. We’ll help you achieve Total Home Coverage, where your home falls within the following parameters: (i) up to 6 bedrooms; (ii) no basements, cellars or below street level rooms; (iii) no outbuildings or garden rooms; and (iv) any other reasonable parameters notified by us from time to time. Where you aren’t achieving Total Home Coverage, you agree we may send an engineer to investigate.

The Total Home Wi-Fi add-on is only available on our Future Fibre services that are supplied with an Amazon eero, including Fibre 150, 500 and 900 on the Openreach footprint. Our Future Fibre and Total Home Wi-Fi services are not available in all locations.

The Total Home Wi-Fi add-on is subject to an initial phone or online home assessment. If your home doesn’t pass our assessment, you won’t be eligible for our Total Home Coverage Promise as we may be unable to help you achieve Total Home Coverage. However, we may still be able to help you improve your home broadband coverage. If you still wish to purchase the Total Home Wi-Fi add-on

despite such ineligibility, you may, but you won’t be able to use the cancellation option noted in the optimisation period section below. 

A new 18 or 24 month minimum period will apply to your Future Fibre service and Total Home Wi-Fi add-on from your upgrade date, as agreed with you and detailed in your order confirmation email.

We won’t charge you for the remaining duration of your current Future Fibre service or apply an upgrade fee, but you’ll have to pay the ongoing monthly charges for your Future Fibre service and Total Home Wi-Fi add-on for the new minimum period, as agreed with you and detailed in your order confirmation email.

What you must do: Provide any reasonable information requested by us, and follow reasonable instructions given by us, regarding the Total Home Wi-Fi add-on.

Optimisation period: If you don’t achieve Total Home Coverage in the first 45 days of your upgrade, you may cancel your Total Home Wi-Fi add-on (but not any other service) without paying a contract breakage fee, provided: (i) you tell us before 5.30pm on day 45; (ii) if requested by us, you let us conduct an in-person home assessment to validate the failure to achieve Total Home Coverage; and (iii) any Amazon eeros provided as part of the Total Home Wi-Fi add-on are returned to us in accordance with our instructions, and in the condition they were provided. If you cancel your Total Home Wi-Fi add-on within your minimum period after day 45, or you do not return the applicable Amazon eeros in accordance with the above, you’ll be charged a contract breakage fee equal to £6 for each full month remaining in your minimum period. If you cancel any other services, other contract breakage fees may apply.

Click here to find out how multiple eeros work

Award-winning online security

The anti-virus technology that is used in our SuperSafe boost, powered by F-Secure has consistently been awarded the Best Protection award by AV-Test, a leading independent organisation, for six out of the last eight years – more than any other company.

Calling Boosts Monthly Boost charges are additional to your Plan and are subject to change. All Boosts have minimum duration of 1 month. Once added, you'll continue to receive the Boost until you opt-out or your broadband service ends (we need 48 hours' notice to terminate). We'll have the Boost activated as soon as possible but will confirm when it goes live with an activation email. Boosts are billed in advance.

International Max Calling Boost 1000 inclusive anytime minutes to 50 international destinations plus the Channel Islands. Applies to calls made to standard price landline and mobile numbers, and excludes calls to international premium satellite calls and non-geographic numbers. Click here for list of destinations the Boost applies to. If you go over your allowance you'll be charged at a discounted rate. All non-inclusive international landline and mobile calls will be charged at a discounted rate with a per call connection fee applies.

Unlimited UK Calling Boost Unlimited calls to UK landline numbers starting 01, 02, 03, and standard UK mobile numbers only (excluding 070 and 076). Excludes calls to the Channel Islands, dial-up internet, indirect access, premium mobile services & all other numbers. The maximum call time is 60 minutes per call.

The TalkTalk Wi-Fi Hub Black is included with all Fibre 35 and 65 plans and Future Fibre 65 and is limited to one per household.

The award-winning Wi-Fi Hub is included with all Fibre 150 and Fibre 250 Ultrafast plans and is limited to one per household.

Amazon eero mesh router available on Future Fibre 150, 500 and 900 full fibre plans only. One eero included with Future Fibre 150 and 500, though supplementary eeros can be purchased by contacting TalkTalk. The eero device is restricted use and can only be used on the TalkTalk broadband network and with TalkTalk eero enabled packages, otherwise they may be deactivated.

A compatible mobile phone is required to use the eero app and install your eero device and will be confirmed at point of sale. You will need to agree to Amazon eero Terms and Conditions and read their Privacy Policy.

For full terms & conditions please visit talktalk.co.uk/legal

Important information about your speed estimate: We've signed up to Ofcom's broadband speeds voluntary code of practice and we'll always give you the fastest speed your line can handle for the product you have selected. As of November 2020, if a customer has an existing FTTC or G.Fast service and enters their full address or telephone number to check broadband availability, the actual speed of their current Broadband service will be used to determine the speed estimates that we give to our customers. A series of calculations will be made on the current line speed to determine the speed range & Minimum Speed Guarantee. For more information please visit Ofcom's website.

For customers using a postcode to check broadband speed, or who are currently without an FTTC or G.fast service, we will continue to use speed estimates from Openreach. These estimates are based on the performance of similar premises across the country. We'll do everything we can to give you a great experience online but the speed you get is likely to be affected by things outside of our control like the distance your home is from the cabinet and the telephone exchange, the specification of your computer and the condition of the wiring in your home. You may also notice a drop in your speeds during peak times in the evening and at weekends when more people are using the internet.

How we calculate our speed estimates

TalkTalk conforms to the testing principles set out in Annex 5 of the Better Broadband Speeds Voluntary Code of Practice.

Within the majority of the latest generation Wi-Fi Hubs that we provide to our customers we include TruSpeed© measurement software provided by our partner ASSIA. From this estate we have 10,000 lines that form a dedicated set of panellists that we use for measuring our network performance.

The test panel is spread over different broadband technologies and throughout the TalkTalk network covering over 750 telephone exchanges areas. Speed tests are run throughout the day, with each of the panellists’ Wi-Fi Hubs running tests every 2 hours against a speedtest server. The server is located outside of the TalkTalk network so that it isn’t subject to any favourable traffic handling. Speedtests use no more than 3 TCP threads and we avoid running tests in the presence of end user background traffic.

The sync rates of the panellists’ lines are recorded every time a test is run, and we compare the throughput result (actual speed) to the sync rate to calculate the percentage speed loss, if any, due to congestion. We particularly look at the speed results during peak hours (8-10pm) when our network is at its busiest. We take these speed results into account when quoting estimated broadband speeds for new customers and customers that are re-contracting.

For some higher speed services we also supplement our testing using SamKnow’s Whitebox’s installed in volunteers’ premises to ensure accurate measurements.

There is a monthly billing allowance on all TalkTalk packages. If you go over your allowance you will be barred from making outgoing calls from your TalkTalk landline (excluding calls to the emergency services) and you will be unable to select on-demand TV services. You will still need to pay for all charges in excess of your allowance limit. Please check My Account for further details.

Unlimited Fibre 35 Broadband - On average 3x faster Compared to TalkTalk’s average download speed on Fast Broadband. TalkTalk’s average download speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm to 10pm). Speeds will vary depending on a number of different factors. You can check the estimated speed to your property prior to purchasing.

Unlimited Fibre 65 - On average over 6x faster Compared to TalkTalk’s average download speed on Fast Broadband. TalkTalk’s average download speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm to 10pm). Speeds will vary depending on a number of different factors. You can check the estimated speed to your property prior to purchasing.

We may contact you about our product and services. If you do not wish your details to be used for this purpose, please write to us at; The Data Protection Officer, TalkTalk, Soapworks, Colgate Lane, Salford, M5 3TT, stating your full name, address, account number and mobile phone number.

You can cancel your Faster Fibre contract within 30 days of your line being connected provided that you cancel by calling 0345 172 0088.

You will be charged for the period prior to your cancellation, including any set up or delivery charges. This does not affect your cooling off period. Offer does not apply to existing customers.