We use cookies on our website. By continuing to browse our website, you are agreeing to our cookies. Find out more about our cookies

Protect every device for just £4 a month

Award-winning protection on up to 10 devices from security experts, F-Secure. Supersafe can be added for just £4 a month.

Online defence covers all bases

Keep your whole family's phones, laptops and tablets safe and sound whilst browsing, banking or shopping online.

All your details safe in one place

Forget about losing important PINS and digits. Password Manager stores them all securely, ready to use when you need them.

Just the calls you really want

All our plans include Callsafe, our free call screening service. It lets you pick up the phone with complete peace of mind every time. No Scammers. No sales pitches. And no time wasted.

Say no to nuisance callers

Any mystery callers will be asked to leave a message identifying themselves. You can then decide if you want to talk or block.

Friends and family to the front

Your approved list is VIP only. And they’ll get straight through. You choose who makes the cut too. Online or by dialing 1472.

Hang up once, block forever

Once someone's on your block list, the phone won’t even ring if they call. And thanks to our database of unwanted callers, that list is always growing.

    • HomeSafe applies parental controls features to every device connected to your TalkTalk broadband connection. This protects every device capable of internet browsing without additional software downloads.

    • Latest offer for the entire minimum term of your contract (£21 per month for 18 month contract, £29.95 per month for 24 month contract, £29.95 per month for 12 month contract. The monthly price of Fibre 35 broadband will rise in April each year by the rate of inflation plus 3.7%, from 2022. This plan has fibre broadband with average speeds of 38Mb/s. Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale.

    • Wi-Fi Hub Entitlement The TalkTalk Wi-Fi Hub Black is included with all Fibre 35 and 65 plans and is limited to one per household.

      Amazon eero Entitlement Available on Fibre 150 data only and Fibre 500 data only plans only. Eligibility for TalkTalk plans with Amazon eero depends on location. For the small number of properties outside eligible locations, customers will receive TalkTalk’s award-winning Wi-Fi Hub. Location will be confirmed by sales agents at point of sale. One eero included with your package, though supplementary eeros can be purchased by contacting TalkTalk. The eero device is restricted use and can only be used on the TalkTalk broadband network and with TalkTalk eero enabled packages (currently Fibre 150 and 500 data-only), otherwise they may be deactivated. A compatible mobile phone is required to use the eero app and install your eero device and will be confirmed at point of sale. You will need to agree to Amazon eero Terms and Conditions and read their Privacy Policy.

    • For full terms & conditions please visit talktalk.co.uk/legal

    • Important information about your speed estimate: We've signed up to Ofcom's broadband speeds voluntary code of practice and we'll always give you the fastest speed your line can handle for the product you have selected. As of November 2020, if a customer has an existing FTTC or G.Fast service and enters their full address or telephone number to check broadband availability, the actual speed of their current Broadband service will be used to determine the speed estimates that we give to our customers. A series of calculations will be made on the current line speed to determine the speed range & Minimum Speed Guarantee. For more information please visit Ofcom's website.

      For customers using a postcode to check broadband speed, or who are currently without an FTTC or G.fast service, we will continue to use speed estimates from Openreach. These estimates are based on the performance of similar premises across the country. We'll do everything we can to give you a great experience online but the speed you get is likely to be affected by things outside of our control like the distance your home is from the cabinet and the telephone exchange, the specification of your computer and the condition of the wiring in your home. You may also notice a drop in your speeds during peak times in the evening and at weekends when more people are using the internet.

      How we calculate our speed estimates

      TalkTalk conforms to the testing principles set out in Annex 5 of the Better Broadband Speeds Voluntary Code of Practice.

      Within the majority of the latest generation Wi-Fi Hubs that we provide to our customers we include TruSpeed© measurement software provided by our partner ASSIA. From this estate we have 10,000 lines that form a dedicated set of panellists that we use for measuring our network performance.

      The test panel is spread over different broadband technologies and throughout the TalkTalk network covering over 750 telephone exchanges areas. Speed tests are run throughout the day, with each of the panellists’ Wi-Fi Hubs running tests every 2 hours against a speedtest server. The server is located outside of the TalkTalk network so that it isn’t subject to any favourable traffic handling. Speedtests use no more than 3 TCP threads and we avoid running tests in the presence of end user background traffic.

      The sync rates of the panellists’ lines are recorded every time a test is run, and we compare the throughput result (actual speed) to the sync rate to calculate the percentage speed loss, if any, due to congestion. We particularly look at the speed results during peak hours (8-10pm) when our network is at its busiest. We take these speed results into account when quoting estimated broadband speeds for new customers and customers that are re-contracting.

      For some higher speed services we also supplement our testing using SamKnow’s Whitebox’s installed in volunteers’ premises to ensure accurate measurements.

    • There is a monthly billing allowance on all TalkTalk packages. If you go over your allowance you will be barred from making outgoing calls from your TalkTalk landline (excluding calls to the emergency services) and you will be unable to select on-demand TV services. You will still need to pay for all charges in excess of your allowance limit. Please check My Account for further details.

    • Unlimited Fibre 35 Broadband - On average 3x faster Compared to TalkTalk’s average download speed on Fast Broadband. TalkTalk’s average download speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm to 10pm). Speeds will vary depending on a number of different factors. You can check the estimated speed to your property prior to purchasing.

      Unlimited Fibre 65 - On average over 6x faster Compared to TalkTalk’s average download speed on Fast Broadband. TalkTalk’s average download speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm to 10pm). Speeds will vary depending on a number of different factors. You can check the estimated speed to your property prior to purchasing.

    • We may contact you about our product and services. If you do not wish your details to be used for this purpose, please write to us at; The Data Protection Officer, TalkTalk, Soapworks, Colgate Lane, Salford, M5 3TT, stating your full name, address, account number and mobile phone number.

    • You can cancel your Faster Fibre contract within 30 days of your line being connected provided that you cancel by calling 0345 172 0088.

      You will be charged for the period prior to your cancellation, including any set up or delivery charges. This does not affect your cooling off period. Offer does not apply to existing customers.