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    • Latest offer for the entire minimum term of your contract (£28 per month for 24 month contract, £28 per month for 18 month contract, £29.95 per month for 12 month contract).


      The monthly price of Fibre 35 broadband will increase from April 1st 2024 by the rate of inflation (the Consumer Price Index rate, published in January each year) plus 3.7%. See talktalk.co.uk/legal for more details.


      This plan has fibre broadband with average speeds of 38Mb/s. Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale.

    • Latest offer for the entire minimum term of your contract (£29 per month for 24 month contract, £29 per month for 18 month contract, £29.95 per month for 12 month contract). The monthly price of Fibre 65 data only will rise in April each year by the rate of inflation plus 3.7%, from 2024.


      Pricing may include a discount based on your location, enter your postcode to see deals in your area.


      This plan has fibre broadband with average speeds of 67Mb/s. Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale.

    • £4.95 setup fee. Latest offer for the entire minimum term of your contract (£28 per month for 24 month contract, £28 per month for 18 month contract, £29.95 per month for 12 month contract). The monthly price of Fibre 65 Full Fibre broadband will rise in April each year by the rate of inflation plus 3.7%, from 2024.


      You need to sign a new contract and will be subject to certain terms. All plans are subject to certain conditions (including location) and you need to pay by Direct Debit. 


      Fibre 65 data only broadband will require installation by an engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged. 


      Fibre 65 data only broadband average speed: TalkTalk's Fibre 65 Data Only average download speeds are based on providing an Openreach 80Mb/s download product to the connection point in the home with an adjustment made based on the typical performance seen across our broadband products. You can check the estimated speed to your property prior to purchasing. 

    • Subject to availability. Latest offer for the entire minimum term of your contract (£35 a month for 24 month minimum term contract. £35 for 18 month contract). £15 setup fee. The monthly price of Fibre 150 will rise in April each year by the rate of inflation plus 3.7%, from 2024.


      This plan has fibre broadband with average speeds of 152Mb/s. Average speeds are based on the download speeds of at least 50% of our customers based at peak times (8-10pm). Speeds will vary depending on a number of factors. Your predicted speeds, including minimum guaranteed speed, will be given at point of sale.


      Fibre 150 Ultrafast will require installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged.


      You need to sign a new contract and will be subject to certain terms. All plans are subject to certain conditions (including location) and you need to pay by Direct Debit.


      TalkTalk Wi-Fi Hub included and is limited to one per household.

    • Subject to availability. Latest offer for the entire minimum term of your contract (£39 a month*, 24 month minimum term contract.). The monthly price of Fibre 250 Ultrafast will rise in April each year by the rate of inflation plus 3.7%, from 2024.


      This plan has fibre broadband with average speeds of 290Mb/s. Average speeds are based on the download speeds of at least 50% of our customers based at peak times (8-10pm). Speeds will vary depending on a number of factors. Your predicted speeds, including minimum guaranteed speed, will be given at point of sale.


      Fibre 250 Ultrafast will require installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged.


      You need to sign a new contract and will be subject to certain terms. All plans are subject to certain conditions (including location) and you need to pay by Direct Debit.


      TalkTalk Wi-Fi Hub included and is limited to one per household.


      Offer is available to new customers and existing customers upgrading to Fibre 250. Customers need to be active for at least 30 days on a Plan before taking up a new offer. If you’re still within the minimum term of your old contract and you cancel your Plan during your cooling off period, you’ll be put back onto the equivalent of your previous package and contract term.


      For full terms & conditions please visit talktalk.co.uk/legal. Registered in England: Company number 4633015.

    • £4.95 setup fee. Subject to local availability. Latest offer for the entire minimum term of your contract (£29.95 a month*, 24 month minimum term contract.). The monthly price of Full Fibre 150 will rise in April each year by the rate of inflation plus 3.7%, from 2024.


      Full Fibre 150 will require installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged.


      You need to sign a new contract and will be subject to certain terms. All plans are subject to certain conditions (including location) and you need to pay by Direct Debit.


      Single Amazon eero 6 router included with your package, though supplementary eeros can be purchased by contacting TalkTalk (subject to local availability). The eero device is restricted use and can only be used on the TalkTalk broadband network and with TalkTalk eero enabled packages (currently Full Fibre 150, 500 and 900 only), otherwise they may be deactivated.


      A compatible mobile phone is required to use the eero app and install your eero device and will be confirmed at point of sale. You will need to agree to Amazon eero Terms and Conditions and read their Privacy Policy.


      Up to 13x faster than standard fibre broadband: when compared to average download speeds on our standard Fibre 35 with average download speeds of 35Mb/s.


      UK's fastest most reliable broadband technology: For more detailed information about the UK's fastest most reliable broadband, click here for our Ofcom report.

    • £4.95 setup fee. Subject to local availability. Latest offer for the entire minimum term of your contract (£39 a month*, 24 month minimum term contract.). The monthly price of Full Fibre 500 will rise in April each year by the rate of inflation plus 3.7%, from 2024.


      Full Fibre 500 will require installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged.


      You need to sign a new contract and will be subject to certain terms. All plans are subject to certain conditions (including location) and you need to pay by Direct Debit.


      Single Amazon eero Pro 6 router included with your package, though supplementary eeros can be purchased by contacting TalkTalk (subject to local availability). The eero device is restricted use and can only be used on the TalkTalk broadband network and with TalkTalk eero enabled packages (currently Full Fibre 150, 500 and 900 only), otherwise they may be deactivated.


      A compatible mobile phone is required to use the eero app and install your eero device and will be confirmed at point of sale. You will need to agree to Amazon eero Terms and Conditions and read their Privacy Policy.


      Up to 13x faster than standard fibre broadband: when compared to average download speeds on our standard Fibre 35 with average download speeds of 35Mb/s.


      UK's fastest most reliable broadband technology: For more detailed information about the UK's fastest most reliable broadband, click here for our Ofcom report

    • £4.95 setup fee. Subject to local availability. Latest offer for the entire minimum term of your contract (£49 a month*, 24 month minimum term contract.). The monthly price of Full Fibre 900 will rise in April each year by the rate of inflation plus 3.7%, from 2024.


      Full Fibre 900 will require installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged.


      You need to sign a new contract and will be subject to certain terms. All plans are subject to certain conditions (including location) and you need to pay by Direct Debit.


      Two Amazon eero Pro 6 routers included with your package, though supplementary eeros can be purchased by contacting TalkTalk (subject to local availability). The eero device is restricted use and can only be used on the TalkTalk broadband network and with TalkTalk eero enabled packages (currently Full Fibre 150, 500 and 900 only), otherwise they may be deactivated.


      A compatible mobile phone is required to use the eero app and install your eero device and will be confirmed at point of sale. You will need to agree to Amazon eero Terms and Conditions and read their Privacy Policy.


      Up to 24x faster than standard fibre broadband: when compared to average download speeds on our standard Fibre 35 with average download speeds of 35Mb/s.


      UK's fastest most reliable broadband technology: For more detailed information about the UK's fastest most reliable broadband, click here for our Ofcom report.


      Full Fibre 900 includes Total Home Wi-Fi as standard (subject to location for a small number of locations a single eero Pro 6 will be supplied. Confirmation given at point of sale). Terms for Total Home Wi-Fi apply.


      Click here to find out how multiple eeros work.

    • Latest offer for the entire minimum term of your contract (£19.95 per month for 24 month contract, £21.95 per month for 18 month contract, £32 per month for 12 month contract). The price will rise in April each year by the rate of inflation plus 3.7%, from 2024. £9.95 Postage and Packaging required for equipment delivery.


      This plan has broadband with average speeds of 11Mb/s. Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale.

    • The Netflix service is provided to you by Netflix Service Limited. Available to new and existing customers on selected Full Fibre packages, subject to location. To use the Netflix service you must have Internet access and a Netflix ready device. Standard definition viewing requires broadband download speeds of 3Mb/s, High definition viewing requires broadband download speeds of 5 Mb/s. You must be at least 18 years of age to become a member of the Netflix service. For full Netflix terms visit: https://help.netflix.com/legal/termsofuse


      In order to enjoy Netflix through TalkTalk, you will need to be a TalkTalk TV customer. TalkTalk TV is £5 a month. You will need to activate the Netflix service by completing the Netflix activation process. You will receive instructions on how to activate the Netflix service via email.


      If you already have a Netflix account, you can link it during the activation process by using the same email address that is connected to your existing Netflix subscription. If you don’t link your Netflix account, you risk being charged by Netflix and TalkTalk.


      For any queries regarding your billing with Netflix for your existing Netflix account please contact Netflix directly.


      TalkTalk will share the email address and/or phone number registered to your TalkTalk account with Netflix to facilitate your activation of the Netflix service included in your Fibre with Netflix offer. For further information about how TalkTalk handles your personal data, please visit the Privacy Notice available on new.talktalk.co.uk/legal/privacy-policy. You can view Netflix’s Privacy Statement on netflix.com/privacy.


      Available Netflix Plans:


      Standard with Adverts £4.99 per month, 30 day minimum contract. Auto renews unless cancelled. Some movies and TV shows unavailable.


      Standard £10.99 per month, 30 day minimum contract. Auto renews unless cancelled.


      Premium £15.99 per month*, 30 day minimum contract. Auto renews unless cancelled.


      *Premium Subscription changing to £17.99 a month from 19th November

    • The NOW service is provided to you by Sky UK Limited. For full NOW terms visit: NOW - Terms and Conditions | Enjoy Brilliant Entertainment (nowtv.com)


      Available to new and existing customers on selected Fibre and Full Fibre packages. Subject to location. In order to enjoy a NOW Membership through TalkTalk, you will need to be an existing TalkTalk TV customer or add TalkTalk TV to your order. TalkTalk TV is £5 a month. You will need to activate the NOW service by completing the NOW activation process. You will receive instructions on how to activate the NOW service via email.


      If you remove TalkTalk TV, you will not be able to add any additional NOW Memberships.


      If you already have an existing NOW Membership (whether from TalkTalk or a third party), you cannot take the same NOW Membership, until the existing NOW Membership has ended, but you can add different NOW Memberships at any time. For more information, please see our FAQ page here


      If you wish to review the details of your NOW Membership with TalkTalk, please visit https://myaccount.talktalk.co.uk


      TalkTalk will only share Subscriber ID linked to your TalkTalk account with NOW to facilitate your activation of the NOW service. For further information about how TalkTalk handles your personal data, please visit the Privacy Notice available on https://talktalk.co.uk/legal/privacy-policy. You can view NOW’s Privacy Statement on NOW (nowtv.com)


      If you are suspected of fraudulent activity, NOW have the right to immediately suspend or restrict your viewing, and your subscription may not be renewed. In this case, TalkTalk is not liable to refund any fees for the remainder of your NOW subscription month.


      NOW Boost:

      NOW Boost is included for all TalkTalk TV customers taking a NOW Membership, at no extra cost. Ad-free excludes live channels and trailers promoting NOW content. Boost features available on selected content and devices only. Stream on up to 3 devices at the same time. Full HD requires a compatible device and 1080p HD TV (or higher). Requires minimum broadband speed of 12Mb/s and NOW Membership. See help.nowtv.com/boost for more details.


      Entertainment Membership:

      NOW Entertainment Membership £9.99 per month for 12 months. 30 day minimum contract. Auto renews unless cancelled. Offer ends 27/12/2023. Over 18’s only.


      Cinema Membership

      NOW Cinema Membership £4.99 per month for 12 months. 30 day minimum contract. Auto renews unless cancelled. Offer ends 27/12/2023. Over 18’s only.


      Sports Month Membership Discount:

      NOW Sports Membership £20 per month for 12 months. 30 day minimum contract. Auto renews unless cancelled. Offer ends 27/12/2023. Over 18’s only. 


      hayu Membership:

      Automatically renews at £4.99 a month, unless cancelled. 30 day minimum contract. Customers purchasing the NOW hayu Membership will not be able to watch via the hayu App. Not all hayu shows are available (see: https://help.nowtv.com/article/hayu-month-pass) 18+. UK only. NOW account required.

    • CP + 3.7% annual increase from April 2024. Subject to local availability. Prices from £26 a month for Full Fibre 65. Up to 944Mb/s refers to Full Fibre 900. See talktalk.co.uk/reliable for more information.


      Awarded Highly Commended in the Most Reliable category in the fourth annual Expert Review Broadband Awards. Effective from 24th February 2023.

      • The Gilded Edge: © HBO (Home Box Office) and Universal Television, a division of Universal Studio Group.

      • The F1 FORMULA 1 logo, F1 logo, FORMULA 1, F1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula 1 company. All rights reserved.

      • Game of Thrones © 2019 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc.

      • White Lotus © 2022 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc.

      • Jurassic World © 2022 Universal Studios, Amblin Entertainment, Inc. and Perfect Universe Investment Inc. All Rights Reserved.

      • Batman © 2022 Warner Bros. Entertainment Inc. The Batman and all related characters and elements are trademarks of and © DC Comics.

      • Billions: 2023 SHOWTIME NETWORKS INC. All rights reserved.

    • Fibre 35 plus Netflix

      Latest offer for the entire minimum term of your contract. £38.95 per month for 18 month contract. £15 setup fee. The monthly price for Fibre 35 will increase from April 2024 every year, by the Consumer Price Index rate of inflation plus 3.7%. Offer includes Netflix Standard plan. Our Fibre 35 product offers average download speeds of 38Mb/s. Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale.


      Fibre 65 plus Netflix

      Latest offer for the entire minimum term of your contract. £40.95 per month for 18 month contract. £15 setup fee. The monthly price for Fibre 65 will increase from April 2024 every year, by the Consumer Price Index rate of inflation plus 3.7%. Offer includes Netflix Standard plan Our Fibre 65 product offers average download speeds of 67Mb/s. Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale.


      Netflix

      The Netflix service is provided to you by Netflix Services UK Limited. The other services included in the Fibre with Netflix offer are provided by TalkTalk Telecom Limited (“TalkTalk”).

      To use the Netflix service you must have Internet access and a Netflix ready device. Standard definition viewing requires broadband download speeds of 3Mb/s, High definition viewing requires broadband download speeds of 5Mb/s. You must be at least 18 years of age to become a member of the Netflix service. For full Netflix terms visit: https://help.netflix.com/legal/termsofuse


      In order to enjoy the Netflix service as part of your Fibre with Netflix offer, you will need to activate the Netflix service by completing the Netflix activation process. You will receive instructions on how to activate the Netflix service via email or text message.


      If you already have an existing Netflix account, you can link it to your Fibre with Netflix offer when you activate Netflix as part of your Fibre with Netflix offer. Netflix will continue to charge you separately for your existing Netflix account until you link that account to your Fibre with Netflix offer. For any queries regarding your billing with Netflix for your existing Netflix account please contact Netflix directly.


      If you link an existing Netflix account to your Fibre with Netflix offer, terminating the Fibre with Netflix offer or switching between content options as part of your Fibre with Netflix offer will not automatically cancel your Netflix membership, and Netflix will automatically resume charging your existing payment method that they have on file once your Fibre with Netflix offer ends. If you wish to review the details of your Netflix membership please visit the ‘Account’ pages on the Netflix website.


      If and to the extent that the Netflix Terms of Use related to billing, payments and cancellations conflict with the terms of your customer contract with TalkTalk, the latter shall prevail with the exception of the terms regarding updates to payment methods (currently Section 3.3 of the Netflix Terms of Use).


      TalkTalk will share the email address and/or phone number registered to your TalkTalk account with Netflix to facilitate your activation of the Netflix service included in your Fibre with Netflix offer. For further information about how TalkTalk handles your personal data, please visit the Privacy Notice available on https://new.talktalk.co.uk/legal/privacy-policy. You can view Netflix’s Privacy Statement on netflix.com/privacy.

    • TalkTalk TV is available to all TalkTalk Fibre and Full Fibre customers. TalkTalk TV Access Fee to be paid on a rolling monthly basis. TalkTalk TV can be added at any time and broadband contract will be unaffected. Minimum commitment is 30 days and can be cancelled with 48 hours notice any time thereafter (broadband contract length still applies and cannot be cancelled mid contract). If TalkTalk TV Access Fee is cancelled part way through a billing cycle, a credit for the remaining part of the month will be applied in the next cycle.


      TalkTalk TV Hub

      TalkTalk TV Hub should be connected to the internet and to a TV aerial. Features pause and rewind (for up to 90 minutes), and access to over 70 Freeview channels with 15 in HD and 7 day catch up. Number of SD and HD channels may vary over time. 7 day catch up available on certain channels, however may not be possible for all programmes on these channels. Please visit the Freeview coverage checker for expected channel availability.


      TV Hub provides access to on demand content and subscription apps (additional subscriptions may be required). Available apps include BBC iPlayer, ITV Hub, Netflix, Prime Video, NOW and YouTube plus access to the Google Play Store to download other apps and streaming services. Use of TV Hub requires agreement to YouView terms. Use of the available apps may require you to sign up to additional terms and conditions before use, as well as to sign up to an account. You will need to have a Google Account and agree to their terms and conditions before accessing Google Play. Please note that use of any applications downloaded on Google Play may require additional sign-up and terms and conditions agreements. Terms apply. Google and Google Play are trademarks of Google LLC.

    • Eligibility for TalkTalk plans with Total Home Wi-Fi depends on location. For those properties outside eligible locations, customers will not be able to receive Total Home Wi-Fi.


      The Total Home Wi-Fi add-on is an upgrade available for our Full Fibre broadband services that are supplied with an Amazon eero on the Openreach footprint. If you don’t achieve Total Home Coverage (as detailed below) with your Full Fibre service, we’ll provide you with additional configuration and technical support and, where necessary, additional Amazon eeros to achieve it.


      Our Total Home Coverage Promise: Total Home Coverage means you have a download speed of at least 10Mbps in all eligible rooms. We’ll help you achieve Total Home Coverage, where your home falls within the following parameters: (i) up to 6 bedrooms; (ii) no basements, cellars or below street level rooms; (iii) no outbuildings or garden rooms; and (iv) any other reasonable parameters notified by us from time to time. Where you aren’t achieving Total Home Coverage, you agree we may send an engineer to investigate.


      The Total Home Wi-Fi add-on is only available on our Full Fibre services that are supplied with an Amazon eero, including Fibre 150, 500 and 900 on the Openreach footprint. Our Full Fibre and Total Home Wi-Fi services are not available in all locations.


      The Total Home Wi-Fi add-on is subject to an initial phone or online home assessment. If your home doesn’t pass our assessment, you won’t be eligible for our Total Home Coverage Promise as we may be unable to help you achieve Total Home Coverage. However, we may still be able to help you improve your home broadband coverage. If you still wish to purchase the Total Home Wi-Fi add-on despite such ineligibility, you may, but you won’t be able to use the cancellation option noted in the optimisation period section below. 


      A new 18 or 24 month minimum period will apply to your Full Fibre service and Total Home Wi-Fi add-on from your upgrade date, as agreed with you and detailed in your order confirmation email.


      We won’t charge you for the remaining duration of your current Full Fibre service or apply an upgrade fee, but you’ll have to pay the ongoing monthly charges for your Full Fibre service and Total Home Wi-Fi add-on for the new minimum period, as agreed with you and detailed in your order confirmation email.


      What you must do: Provide any reasonable information requested by us, and follow reasonable instructions given by us, regarding the Total Home Wi-Fi add-on.


      Optimisation period: If you don’t achieve Total Home Coverage in the first 45 days of your upgrade, you may cancel your Total Home Wi-Fi add-on (but not any other service) without paying a contract breakage fee, provided: (i) you tell us before 5.30pm on day 45; (ii) if requested by us, you let us conduct an in-person home assessment to validate the failure to achieve Total Home Coverage; and (iii) any Amazon eeros provided as part of the Total Home Wi-Fi add-on are returned to us in accordance with our instructions, and in the condition they were provided. If you cancel your Total Home Wi-Fi add-on within your minimum period after day 45, or you do not return the applicable Amazon eeros in accordance with the above, you’ll be charged a contract breakage fee equal to £6 for each full month remaining in your minimum period. If you cancel any other services, other contract breakage fees may apply.


      Click here to find out how multiple eeros work

    • Award-winning online security


      The anti-virus technology that is used in SuperSafe, powered by F-Secure has consistently been awarded the Best Protection award by AV-Test, a leading independent organisation, for six out of the last eight years – more than any other company.

    • Calling Boosts Monthly Boost charges are additional to your Plan and are subject to change. All Boosts have minimum duration of 1 month. Once added, you'll continue to receive the Boost until you opt-out or your broadband service ends (we need 48 hours' notice to terminate). We'll have the Boost activated as soon as possible but will confirm when it goes live with an activation email. Boosts are billed in advance.


      International Max Calling Boost 1500 inclusive anytime minutes to 55 international destinations plus the Channel Islands. Applies to calls made to standard price landline and mobile numbers, and excludes calls to international premium satellite calls and non-geographic numbers. Click here for list of destinations the Boost applies to. If you go over your allowance you'll be charged at a discounted rate. All non-inclusive international landline and mobile calls will be charged at a discounted rate with a per call connection fee applies.


      Unlimited UK Calling Boost Unlimited calls to UK landline numbers starting 01, 02, 03, and standard UK mobile numbers only (excluding 070 and 076). Excludes calls to the Channel Islands, dial-up internet, indirect access, premium mobile services & all other numbers. The maximum call time is 60 minutes per call.


      Evening and Weekend Calls Boost. Unlimited calls to UK landline numbers starting 01, 02, 03, and mobile numbers only (excluding 070 and 076). Excludes calls to the Channel Islands, dial-up internet, indirect access, premium mobile services & all other numbers. The maximum call time is 60 minutes per call and the call must start between 7pm and 7am on weekdays or anytime at the weekend.

    • Our TalkTalk Wi-Fi Hub is included with Fibre 35 and Fibre 65, Ultrafast 150 and 250, and Fibre 65 Full Fibre plans and limited to one per household.


      Amazon eero mesh router available on Full Fibre 150, 500 and 900 full fibre plans only. One eero included with Full Fibre 150 and 500, though supplementary eeros can be purchased by contacting TalkTalk. The eero device is restricted use and can only be used on the TalkTalk broadband network and with TalkTalk eero enabled packages, otherwise they may be deactivated.


      A compatible mobile phone is required to use the eero app and install your eero device and will be confirmed at point of sale. You will need to agree to Amazon eero Terms and Conditions and read their Privacy Policy.

    • For full terms & conditions please visit talktalk.co.uk/legal

    • BROADBAND SPEED CODE OF PRACTICE

      In TalkTalk we have voluntarily signed the residential version of Ofcom’s Code of Practice. By this we are sharing speed information, for both upload and download, factors affecting speed,  upfront or after sale with our customers. For speeds in specific, they are based on actual performance metrics of customers on the same product, during peak hours and according to the Ofcom methodology, so that our customers can take an informed decision on selecting our products. These speeds are from TalkTalk to your router/hub and are not inclusive of Wi-Fi speeds between your hub and your wireless device.  More specifically we provide, in different touchpoints, the following:


      1. Speeds: Normally available (download and upload), minimum (download and upload),  maximum (download and upload), advertised/headline (download and upload).

      2. Traffic: Explanation around actual speeds, impacting factors, speeds required for common uses and any policy that could impact speed.


      The code gives the right to our customers to exit their contract without penalty if the speed falls below the Guaranteed Minimum Download Speed we promised and more specifically if the customer’s actual download speed falls below the minimum guaranteed download speed given at point of sale on a daily basis for at least three successive days, whether continuously or intermittently, after reporting of a speed problem, and we can’t fix the problem within 30 days. If you're a new customer on the Fibre 35/65 or Ultrafast 150/250, your line will go through a stabilisation period of 10 days, when your speeds may fluctuate. Read more details about how the methodology, our commitments and customer rights coming from our voluntary signing of the code.


      If you are using an eero device provided by TalkTalk, we suggest your using the speed test provided within the eero app, or visit our speed test page for other devices.


      In order to define the right speed for your needs, please check our relevant page.


      Please note that The Broadband Speed Code of Conduct after 1st March 2019 protects you if your throughput speed is lower than what we promised when you signed up with us. The Broadband Speed Code of Conduct before 1st March 2019 protects you if your sync speed is lower than what we promised when you signed up with us.

    • There is a monthly billing allowance on all TalkTalk packages. If you go over your allowance you will be barred from making outgoing calls from your TalkTalk landline (excluding calls to the emergency services) and you will be unable to select on-demand TV services. You will still need to pay for all charges in excess of your allowance limit. Please check My Account for further details.

    • Unlimited Fibre 35 Broadband - On average 4x faster Compared to TalkTalk’s average download speed on Fast Broadband. TalkTalk’s average download speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm to 10pm). Speeds will vary depending on a number of different factors. You can check the estimated speed to your property prior to purchasing.


      Unlimited Fibre 65 - On average over 6x faster Compared to TalkTalk’s average download speed on Fast Broadband. TalkTalk’s average download speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm to 10pm). Speeds will vary depending on a number of different factors. You can check the estimated speed to your property prior to purchasing.

    • We may contact you about our product and services. If you do not wish your details to be used for this purpose, please write to us at; The Data Protection Officer, TalkTalk, Soapworks, Colgate Lane, Salford, M5 3TT, stating your full name, address, account number and mobile phone number.

    • You can cancel your Faster Fibre contract within 30 days of your line being connected provided that you cancel by calling 0345 172 0088.


      You will be charged for the period prior to your cancellation, including any set up or delivery charges. This does not affect your cooling off period. Offer does not apply to existing customers.