Unlimited Fibre Broadband Plans

Latest offer for the entire minimum term of your contract (£24.95 per month for 18 month contract, £32 per month for 24 month contract, £32 per month for 12 month contract) The monthly price of Fast broadband will increase by £2 from April 2021. The price will then rise in April each year by the rate of inflation plus 3.7%, from 2022. £9.95 Postage and Packaging required for equipment delivery. This plan has broadband with average speeds of 11Mb/s. Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale.

Latest offer for the entire minimum term of your contract (£21 per month for 18 month contract, £29.95 per month for 24 month contract, £29.95 per month for 12 month contract. The monthly price of Fibre 35 broadband will rise in April each year by the rate of inflation plus 3.7%, from 2022. This plan has fibre broadband with average speeds of 38Mb/s. Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale.

Latest offer for the entire minimum term of your contract (£23 per month for 18 month contract, £29.95 per month for 24 month contract, £29.95 per month for 12 month contract. The monthly price of Fibre 65 broadband will rise in April each year by the rate of inflation plus 3.7%, from 2022. This plan has fibre broadband with average speeds of 67Mb/s. Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm). Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale.

£28 a month for 18 month minimum term contract. £39.95 for 24 month contract. Fibre 150 broadband plan offers average speeds of 145Mb/s, 13x faster than standard broadband, more than 3x faster than Fibre 35, and 2x faster than Fibre 65. 

Average speeds are based on the download speeds of at least 50% of our customers based at peak times (8-10pm). Speeds will vary depending on a number of factors. Your predicted speeds, including minimum guaranteed speed, will be given at point of sale.

Fibre 150 will require installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged.

£40 a month for 18 month minimum term contract. £44.95 for 24 month contract. Fibre 250 broadband plan offers average speeds of 290Mb/s.

Average speeds are based on the download speeds of at least 50% of our customers based at peak times (8-10pm). Speeds will vary depending on a number of factors. Your predicted speeds, including minimum guaranteed speed, will be given at point of sale.

Fibre 250 will require installation by an Openreach engineer. An appointment date and arrival time slot will be agreed when you place your order, this can be changed up to 48 hours prior to the appointment date. The installation typically takes 1-2 hours. If the appointment is missed due to the engineer being unable to get access to your property you may be charged.

Billing is in advance and by Direct Debit. No mid-contract price rises for broadband charges. Any boosts, extras or other one-off charges are separate.

£9.95 Postage and Packaging.

Offer is available to new customers and existing customers upgrading to Fibre 250. Customers need to be active for at least 30 days on a Plan before taking up a new offer. If you’re still within the minimum term of your old contract and you cancel your Plan during your cooling off period, you’ll be put back onto the equivalent of your previous package and contract term.

Subject to availability.

For full terms & conditions please visit talktalk.co.uk/legal. Registered in England: Company number 4633015.

Wi-Fi Hub Entitlement The TalkTalk Wi-Fi Hub Black is included with all Fibre 35 and 65 plans and is limited to one per household.

Amazon eero Entitlement Available on Fibre 150 data only and Fibre 500 data only plans only. Eligibility for TalkTalk plans with Amazon eero depends on location. For the small number of properties outside eligible locations, customers will receive TalkTalk’s award-winning Wi-Fi Hub. Location will be confirmed by sales agents at point of sale. One eero included with your package, though supplementary eeros can be purchased by contacting TalkTalk. The eero device is restricted use and can only be used on the TalkTalk broadband network and with TalkTalk eero enabled packages (currently Fibre 150 and 500 data-only), otherwise they may be deactivated. A compatible mobile phone is required to use the eero app and install your eero device and will be confirmed at point of sale. You will need to agree to Amazon eero Terms and Conditions and read their Privacy Policy.

For full terms & conditions please visit talktalk.co.uk/legal

Important information about your speed estimate: We've signed up to Ofcom's broadband speeds voluntary code of practice and we'll always give you the fastest speed your line can handle for the product you have selected. As of November 2020, if a customer has an existing FTTC or G.Fast service and enters their full address or telephone number to check broadband availability, the actual speed of their current Broadband service will be used to determine the speed estimates that we give to our customers. A series of calculations will be made on the current line speed to determine the speed range & Minimum Speed Guarantee. For more information please visit Ofcom's website.

For customers using a postcode to check broadband speed, or who are currently without an FTTC or G.fast service, we will continue to use speed estimates from Openreach. These estimates are based on the performance of similar premises across the country. We'll do everything we can to give you a great experience online but the speed you get is likely to be affected by things outside of our control like the distance your home is from the cabinet and the telephone exchange, the specification of your computer and the condition of the wiring in your home. You may also notice a drop in your speeds during peak times in the evening and at weekends when more people are using the internet.

How we calculate our speed estimates

TalkTalk conforms to the testing principles set out in Annex 5 of the Better Broadband Speeds Voluntary Code of Practice.

Within the majority of the latest generation Wi-Fi Hubs that we provide to our customers we include TruSpeed© measurement software provided by our partner ASSIA. From this estate we have 10,000 lines that form a dedicated set of panellists that we use for measuring our network performance.

The test panel is spread over different broadband technologies and throughout the TalkTalk network covering over 750 telephone exchanges areas. Speed tests are run throughout the day, with each of the panellists’ Wi-Fi Hubs running tests every 2 hours against a speedtest server. The server is located outside of the TalkTalk network so that it isn’t subject to any favourable traffic handling. Speedtests use no more than 3 TCP threads and we avoid running tests in the presence of end user background traffic.

The sync rates of the panellists’ lines are recorded every time a test is run, and we compare the throughput result (actual speed) to the sync rate to calculate the percentage speed loss, if any, due to congestion. We particularly look at the speed results during peak hours (8-10pm) when our network is at its busiest. We take these speed results into account when quoting estimated broadband speeds for new customers and customers that are re-contracting.

For some higher speed services we also supplement our testing using SamKnow’s Whitebox’s installed in volunteers’ premises to ensure accurate measurements.

There is a monthly billing allowance on all TalkTalk packages. If you go over your allowance you will be barred from making outgoing calls from your TalkTalk landline (excluding calls to the emergency services) and you will be unable to select on-demand TV services. You will still need to pay for all charges in excess of your allowance limit. Please check My Account for further details.

Unlimited Fibre 35 Broadband - On average 3x faster Compared to TalkTalk’s average download speed on Fast Broadband. TalkTalk’s average download speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm to 10pm). Speeds will vary depending on a number of different factors. You can check the estimated speed to your property prior to purchasing.

Unlimited Fibre 65 - On average over 6x faster Compared to TalkTalk’s average download speed on Fast Broadband. TalkTalk’s average download speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm to 10pm). Speeds will vary depending on a number of different factors. You can check the estimated speed to your property prior to purchasing.

We may contact you about our product and services. If you do not wish your details to be used for this purpose, please write to us at; The Data Protection Officer, TalkTalk, Soapworks, Colgate Lane, Salford, M5 3TT, stating your full name, address, account number and mobile phone number.

You can cancel your Faster Fibre contract within 30 days of your line being connected provided that you cancel by calling 0345 172 0088.

You will be charged for the period prior to your cancellation, including any set up or delivery charges. This does not affect your cooling off period. Offer does not apply to existing customers.