Reward Card
FAQs
Frequently Asked Questions
If you have questions about your reward card, look no further. Click below to find answers to the most frequently asked questions about your rewards, from how to claim, to what to do if you haven't received your card yet.
Frequently Asked Questions
If you have questions about your reward card, look no further. Click below to find answers to the most frequently asked questions about your rewards, from how to claim, to what to do if you haven't received your card yet.
- Reward Card FAQs (7 items)
- How do I claim my reward card?
You will receive an email from Giftcloud to your registered email address 45 days after your purchase once your connection is live.
Click the link in the email and complete the required fields to redeem your Reward Card of choice. The redemption email will be valid for 150 days.
You will receive a confirmation email from Giftcloud once you’ve selected your Reward Card.
Each retailer has their own redemption expiry dates, please check Giftcloud terms & conditions when selecting your Reward Card.
- Do I need to activate my Reward Card?
To activate your you will need to complete the fields required in your redemption email issued by Giftcloud. All Reward Cards are digital e-cards.
- How long have I got to redeem my Reward Card?
You have 150 days to complete the email issued by Giftcloud. Each retailer has different validation periods, please reference Giftcloud Terms & Condition when selecting your reward card.
- Where can I use my Reward Card?
Choose from: Amazon, Sainsburys, Tesco, Morrisons or a Giftcloud Pre-paid Mastercard accepted at most major retailers.
All Reward Cards are issued digitally. Physical Mastercard's can be selected. Reward card issued by Giftcloud via email. Choice of Reward Cards include the following retailers: Amazon, Mastercard, Sainsburys, Tesco or Morrisons. Tesco Reward Cards can only be used instore. See Giftcloud terms and conditions for individual retailer redemption expiry dates.
- I’m having issues redeeming my Reward Card what should I do?
If you have any issues redeeming your Giftcloud Reward Card, please email hello@giftcloud.com.
- I haven’t received my Reward Card?
You will receive an email from Giftcloud to your registered email address 45 days after your purchase once your connection is live.
Click the link in the email and complete the required fields to redeem your Reward Card of choice. The redemption email will be valid for 150 days.
You will receive a confirmation email from Giftcloud once you’ve selected your Reward Card.
Each retailer has their own redemption expiry dates, please check Giftcloud terms & conditions when selecting your Reward Card.
- Where can I find the Terms & Conditions of my Reward Card?
You can find your Terms & Conditions below, and in the small print section at the bottom of all our pages.
Up to 944Mb/s on Fibre 900 only. Ends 24 May.
Only available on selected 24 month fibre plans on the City Fibre Holding network. Subject to local availability. New customers only. Reward cards on 24 month plans: £75 for Fibre 150 data only; £100 for Fibre 500 data only; £50 for Fibre 900 data only.
Reward card issued by Giftcloud via email, by purchasing you are consenting to your registered email address being shared. Redemption email issued 45 after purchase. Reward card issued by Giftcloud via email. Redeemable up to 150 days at your choice of the following retailers: Amazon, Mastercard, Sainsburys, Tesco or Morrisons. Tesco Reward Cards can only be used instore. See Giftcloud terms and conditions for individual retailer redemption expiry dates.
For more information on Amazon.co.uk Gift Cards see www.amazon.co.uk/gc-legal for Amazon reward cards.
- How do I claim my reward card?